RETURNS & EXCHANGES

Please note that all purchases from Lickerish Love are final sale. If you have questions about a product prior to purchasing, use our Contact Form for assistance and a member of our team will be happy to help!

What is your return and exchange policy?

Products are shipped to you new in original packaging.

Due to the highly personal nature of our products, all purchases (including lingerie) are final sale and we do not offer direct exchanges. We do this for the safety and care of our customers so please select your items carefully. In the event you have a defective item, it can be exchanged for the same item. See below for instructions to process your defective exchange.

How do I exchange my damaged item inside of the U.S.?

We will be happy to process an exchange for a damaged item within 7 days of receiving your order. In the event that you have a defective unit, we may process the exchange within 30 days of receiving your order. To process your defective exchange promptly, all exchanges must be pre-approved. Please email our Contact Form for your Return Authorization and include your Customer Information, Order Number, Product Number, and description of your product issue. 

When sending your item back, please make sure it has been thoroughly cleaned. For the health and safety of our staff, any items that appear used extensively, older, and/or not cleaned properly will be refused and sent back to you. 

When we receive your package, we’ll inspect and test your item. If we determine that your toy is defective, we’ll send you a same-item replacement. In the event we find your toy is working correctly, we’ll send it back to you.

How do I exchange my damaged item outside of the U.S.?

At this time we do not offer shipping outside of the U.S.

CONTACT US

Feel free to use our Contact Form if you have any questions. We will be happy to assist you.